Developing VBSC-DEA Based Benchmarking for Improving the Firm’s Performance with a Case Study

المؤلفون

1 Assistant Lecture،Accounting Department Faculty of Commerce،Tanta University،Egypt

2 Professor of Cost ،Accounting-Accounting Department Faculty of Commerce،Tanta University،Egypt

3 Professor of Cost، Accounting-Head of Accounting Department Faculty of Commerce،Tanta University،Egypt

المستخلص

Purpose: In today’s fast-paced and shift in the competitive business landscape, continuous improving for a firm’s performance efficiency is no longer a nice-to-have, but a must-to-have. Performance benchmarking is a powerful navigational tool for continuous improving a firm’s performance efficiency for driving a firm success. This paper proposes a decision model that focuses on unlocking the secrets of success through developing VBSC-DEA based benchmarking model as an approach for transforming a firm’s vision into reality. A case study was carried out on five of Banque Misr branches in Tanta city, adopting Banque Misr’s ambitious strategy for sustainable growth to support the Egyptian economy and employing the latest trend of performance measurement of throughput measures. The researchers evaluated the feasibility of the model by employing VBSC as an instrument for translating Banque Misr’s strategy, identifying the perspectives and the strategic objectives for constructing the VBSC structure, and finally efficiency rating by running DEA for creating a conducted benchmarking.
Design/Methodology/Approach: The researchers adopted 1- The Deductive Approach for deriving the most suitable value and cost based KPIs that would fit within the firm’s strategy. The researchers suggested the latest trend in measuring the performance concerning with throughput accounting and its derived KPIs [the researchers selected this trend guided by El-Helbawy, 1995]. 2- The Constructive Approach for developing a proposed model that serves the research objectives. It is a form of problem solving approach for determining the best structure for the real life system and transforming from current state to the desired state, in attempting to construct the VBSC-DEA based benchmarking model for improving the firm’s performance efficiency.
Findings: The model allowed for improving a firm’s performance efficiency through identifying areas for performance improvement and performance bottleneck, in addition to extracting the frontiers of KPIs as a conducted benchmark on the basis of the latest trend in measuring the performance concerning with throughput trend [input and output performance measurement] and which will be derived from applying VBSC-DEA

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